Return & Refund Policy
Dear Customer,
Thank you for choosing our products.
As these items fall under personal care and specialty-use products, we have established the following return and refund policy to ensure safety, hygiene, and fair handling for all customers:
- Returns for Quality Issues
If the item you receive is damaged, leaking, incorrect, or has a clear quality issue, please contact our customer support within 7 days of delivery. Kindly provide your order details along with clear photos or videos. We will arrange a replacement or full refund, and all related shipping costs will be covered by us. - Returns for Non-Quality Issues
If you wish to return an item for personal reasons (e.g., not suitable, no longer needed, or ordered by mistake), the product must be unopened, unused, and in its original packaging, in a condition suitable for resale. Once approved, the return can be processed, and return shipping costs will be the responsibility of the customer. - Special Product Notice
Due to the hygienic nature of personal care products, opened or used items are not eligible for return or refund, unless there is a confirmed quality issue. We appreciate your understanding. - Return Process
Please contact our customer service team before initiating any return to receive the correct return address and instructions. Returns sent without prior authorization may result in delays or processing issues. - Refund Processing Time
Once we receive and inspect the returned item, refunds will be processed within 3–5 business days. The amount will be returned via the original payment method.
If you have any questions during use, please feel free to reach out to us. We are always here to assist you.
Thank you for your understanding and support.
Best regards