Frequently Asked Questions
Please read our FAQ before sending us a message.
To North America Zone destinations the cost is $9.95
(USA,Canadian)
To EU Zone 1 destinations the cost is $8.95
(UK,Estonia, Bulgaria, Germany, Austria, Belgium, Czech, Croatia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland).
To EU Zone 2 destinations the cost is$9.95
(Denmark,Belarus, Greece, Iceland, Norway,Romania, Russia, Sweden, Turkey, Ukraine, Rest of Western Europe, Rest of Eastern Europe).
To Oceania Zone destinations the cost is $6.95
(Australia,New Zealand)
To Asia Zone destinations the cost is $6.95
Shipping time is 7-10 days
Because we sell goods belong to the medicine, the company in China can not apply for paypal, stripe and other online payment, (paypal, stripe does not support the payment of medicine) so we can only receive bank transfer payment, in order to your financial security, you pay after the order, please contact us, or we will see your order will be confirmed that your funds to the account, we We will ship your order in time. Thank you very much for your trust.
Payment details:
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we are committed to protecting our customers’ privacy. We take great care to safeguard the personal information that we collect to ensure that our customers’ privacy is maintained. We have provided this notice to you to describe our information collection and use practices at BEMTREE.COM. This notice also describes the choices you can make about the way your information is collected, used, and shared. The notice applies to any information collected by us through the use of this website and any other interactions with us as described below. We hope you’ll find it clear and simple but if you have any concerns or questions, please feel free to contact our BEMTREE customer care team.
We use your personal information to provide our products and services. Some are essential for us to provide the services you use or to fulfil our legal obligations. Some help us run our business efficiently and effectively. Some enable us to provide you with more relevant and personalised offers and information for example to set up and run your account, process orders and transactions, respond to queries and comments and provide you with the best possible level of customer service.
We may use it to contact you about orders you’ve placed or appointments you’ve booked or to send you reminders. We may also contact you in emergency situations, such as an urgent product recall.
In all cases we must have a reason and a legal ground for processing your personal information.
Usually we receive your order will be in the same day before 4 pm to complete the shipment, at this time the order is in the domestic section of the logistics, 2 days later we will send you the logistics tracking number, you can check in the TRACK MY ORDER!
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